What personal data do we collect and why?

We collect your personal data when you place an order, call our Customer Care team, sign up for our marketing communications, browse our website or use the other services offered by our website (www.SoniaPetroff.com). The data we collect includes details you provide to us, such as your given name and surname and your shipping and billing addresses. We also collect data regarding your shopping habits and the pages and products you have viewed from your use of the website. We use this data to:

• Take your orders, process your payments and deliver the items you have purchased;
• Provide any additional services you have requested, such as our marketing communications;
• Give you access to services reserved for registered users, such as Wish Lists and product alerts;
• Provide you with help and assistance via our Customer Care team;
• Personalize your visit to the website and ensure that content from our site is presented in the most effective manner for you and for your computer.

Under the Law, we must have a valid legal basis to process your data. In most instances, we will process your data because we have a contract with you e.g. to deliver your purchases or magazine, or to provide you with other services you have requested. We will also use your personal data to send you sales and marketing communications that we believe may be of interest to you if we have your explicit consent for this activity, or if you are an existing customer where we have a legitimate interest in communicating with you. You can opt out of sales and marketing communications from us at any time.

Who will process your data?

Your personal data will be processed by True Gems Collections Ltd, as the data controllers, and may also be processed by other companies acting under our instructions.

We may also retain the services of external suppliers to help meet our business needs and may share your data with these suppliers. These suppliers have been selected after a rigorous evaluation process and chosen for their security, reliability and competence. They will process your data only under our instructions. Some of these suppliers and some Group companies may be based in non-EU countries. Where this is the case, the transfer of your personal data to these countries is carried out in compliance with the guarantees provided by law.

How long do we keep your data?

We will not retain your personal data for longer than is necessary to fulfill the purposes for which you provided that personal data, unless the law permits or requires that we retain it for longer. The retention period varies depending on the purpose of the processing. For example, the data collected during your purchase of goods on www.SoniaPetroff.com are retained in accordance with local tax law (seven years in the UK), while those data used to send you our marketing communications are retained until you ask to be unsubscribed.

What are your rights regarding your personal data?

Under the Law, you have the right to:

• Know what personal data of yours we are processing, where that data came from and how we are using that data;
• Ask us to update, correct or supplement the data we hold about you;
• Withdraw consent for processing for a specified purpose;
• Ask us to delete or erase your data from our systems;
• Limit or oppose our processing of your data;

Ask us to supply the personal data we hold about you in an easy readable electronic format, or transfer that data direct to a third party nominated by you.

You can exercise these rights at any time by emailing privacy@SoniaPetroff.com, calling +44 (0) 207491703 or writing to the Privacy Team at True Gems Collection Ltd, 52 Jermyn St, London, SW1Y 6LX.

If you believe that the processing of your personal data has been carried out unlawfully, you can file a complaint with the supervisory authority responsible for compliance with the rules on personal data protection in your jurisdiction. In the UK, the complaint should be presented to the Information Commissioner's Office (https://ico.org.uk/).

This Privacy Policy may undergo changes and additions from time to time. Where possible we will inform you of any changes, but please check the contents periodically. The date of issue and version number are shown at the beginning of the notice.

• Please contact our customer care team by emailing customercare@SoniaPetroff.com if you have any further questions.

Cookie Policy

1.  Introduction

1.1  The website www.soniapetroff.com (collectively, “website” or “websites”) is owned and operated by True Gem Collections Ltd.

1.2  We partner with Rakuten Advertising for the Sonia Petroff affiliate program and you can view Rakuten Advertising’s own Privacy Policy here: https://rakutenadvertising.com/privacy-policy/

  1.2  True Gem Collections Ltd values your privacy. We are committed to protecting your privacy and will only use the information that we collect about you lawfully. Sonia Petroff will NOT sell, share, rent or trade a donor’s or user’s information or personal data with anyone else, nor send donor mailings on behalf of other organizations. This policy is intended to give you an understanding of how and why we use the information you give us. 

  1.3   If you have any questions about this policy, please contact Sonia Petroff at info@soniapetroff.com.  

  1.4 Please read the following carefully to understand our practices regarding your personal data and how we will treat it. By using our website or providing us with your personal information you agree to your personal information being used and stored in the manner set out in this policy. We may update this policy from time to time without notice to you, so please check it regularly. 

2.  How we collect information about you

Information you give us 

2.1  We may collect information from you in the following ways: 

(a) Our use of cookies (please see the Cookies section below); 

(b) You make a donation to us (which may be financial or non-financial/ in-kind), or respond to our mailings and appeals; 

(c) You contact us in relation to volunteering for us or fundraise on our behalf; 

(d) You attend a Sonia Petroff sponsored event;  

(e) You volunteer with or participate in a Sonia Petroff Chapter; 

(f) You apply for a job with us or become an employee or provide services via an agency or provide consultancy services directly to us; 

(g) You request and/or receive a copy of the Sonia Petroff Annual Report; 

(h) You sign up for an account on Sonia Petroff; 

(i) You contact us with inquiries or other correspondence (including via social media, signing up for our newsletter, etc.) or become involved with us in another way.  

  2.2  If you interact with us in one of the ways listed above, we may collect and process personal information about you such as: 

(a) Your name, address, email address, telephone number, your age, your employer; 

(b) Information you enter onto our website or in other hard copy forms at an event; 

(c) Records of your correspondence with us, if you have contacted us; 

(d) Details of your visit to our website, including your IP address; 

(e) Financial information such as your bank or credit card details; 

(f) Whether you have a relationship to another supporter (e.g. spouse, employer). 

  2.3  We may also collect sensitive personal information about you, such as details about a health condition or disability, where it will mean we can communicate with you appropriately in the future. We may also collect this information if you plan to attend an event. 

 

2.4    Sonia Petroff does not intend to collect information from children under the age of 18 via this website. If you are under 18 years old, you should not provide personal information on our website or use this site without the supervision or authorization of an adult.  

In addition, please note that children under the age of 18 may not make donations on this website without parental consent. 

  Information we receive from other sources 

2.5  Your information may be given to us by third parties, for example, fundraising sites like Just Giving and Classy. They will do so pursuant to their own policies on data protection and privacy. It is recommended to check their privacy policy when you provide your information to them to fully understand how they will process your data and may share it with others. 

  2.6  Please refer to paragraph 3.2 for further details on the information we receive from other sources. 

3.  Why and how we use your information and on what basis

 3.1  We will process your personal information in accordance with this policy and our obligations under applicable data protection laws and regulations, for one or more of the following reasons: 

(a) To administer your purchase or donation or support your fundraising; 

(b) To provide you with the services, activities or information you have indicated you are happy to receive or which you have asked for; 

(c) To comply with applicable laws and regulations, and requests from statutory agencies; 

(d) For our own internal administrative purposes and to keep a record of your relationship with us;  

(e) For marketing purposes, to provide you with information about us, our fundraising campaigns, the opportunity to leave a gift in a will, our events, our services, and any other information, products, activities or services that we provide or provide access to (e.g. investor updates); 

(f) To provide you with information about volunteering opportunities; 

(g) To provide you with details about our campaigns; 

(h) To provide essential event information where you have signed up to attend; 

(i) To manage your communication preferences with us generally; 

(j) To provide you with information about goods or services we feel may interest you; 

(k) To notify you about changes to our service and/or donor/sponsorship opportunities; 

(l) To enhance your user experience on Sonia Petroff;  

(m) To ensure that content from our website is presented in the most effective manner for you and for your computer/mobile device. 

  3.2  Where the law allows us to do so, in order to improve the quality and accuracy of the information you have provided to us, we regularly check the accuracy of the data we already hold about you (such as your telephone number, email address or address) against external data lists which are in the public domain (e.g. Wealth Engine (in the U.S.), 192.com or using the Royal Mail’s National Change of Address database and postcode validation (in the U.K. or EU)). We may also use third parties to check this on our behalf. We will only check the accuracy of the existing information we hold. If, for example, you have not provided us with a telephone number, we will not obtain a telephone number for you and use it to contact you. If we obtain updated details, we would combine this with the information we currently hold about you. 

    3.3  While generally we will seek consent to process your data at the point we collect it, in some cases we may process data without consent where we are legally allowed to do so, and where we have legitimate reasons for doing so (e.g. to process a donation you have made or in accordance with this policy), provided we respect your legal rights. 

  3.5  If you request to receive no further contact from us, we will keep some basic information in order to avoid sending you unwanted materials in the future, and to ensure that we do not accidentally store details for the same person multiple times. If we did not retain this information then this could result in us contacting you again as we would no longer have a record of your request not to be contacted. 

  3.6  We will keep your personal data for no longer than is necessary for the purposes for which it is processed, in accordance with our internal policies. 

4.  Where is your information stored

 4.1   Sonia Petroff uses cloud-based platforms for storage of all information.  

The information we collect from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”). It may also be processed by persons operating outside of the EEA. If we send your personal data outside the EEA we will take reasonable steps to ensure that the recipient implements appropriate measures to protect your information. By submitting your details you agree to this use of your data. 

  4.2  Online payments are processed by third party processors, including PayPal. All transactions will be encrypted.  

Donations made through our website are in compliance with PCI data security standards.  We do not store or retain your credit/debit card information after the transaction is processed.    At your option, Sonia Petroff makes available PayPal to process donations. When you make a donation via PayPal on the Sonia Petroff web site, your personal information is subject to PayPal's data collection practices. For a full description, please read PayPal's privacy and security statements. 

  4.3  The transmission of information via the internet is not completely secure (though note that online payment transactions are securely encrypted). Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. 

5.  Who has access to your information / who we share your data with

 5.1 Sonia Petroff values our relationship with you and seeks to provide you with a seamless, experience, wherever in the globe your travels and life takes you. Sonia Petroff’s relationship personnel are located in the United States, the United Kingdom, Switzerland, Hong Kong, Singapore, Japan, Australia, and India, and are able to provide support.  Our relationship personnel have access to the personal information you provide to Sonia Petroff. We only provide them with the information they need to deliver the relevant service or it is relevant to their work, and we make sure your information is transferred securely.  

 5.1    Sonia Petroff uses the Classy fundraising platform to create our fundraising webpages and campaigns. Classy has its own Privacy Policy, which you can access here. You can also learn more about Classy and contact them at www.classy.org.   

5.3    Sonia Petroff uses the Salesforce Marketing Cloud to send emails. Salesforce Marketing Cloud has its own Privacy Policy which you can access here. You can also learn more about Salesforce at www.salesforce.com.  

5.2    When you make a donation via credit card, that donation is serviced and processed by third party processors.  

5.3    We do not sell your data to third parties for the purposes of marketing. In other cases we will not share your personal data with third parties except in accordance with this policy or when we have your permission. 

 5.4  We may disclose your information to other organizations and agencies if we are under a duty to disclose or share it in order to comply with any legal obligation, or in order to enforce or apply any agreements; or to protect the rights, property or safety of us or others. For example, we may share your information pursuant to a court order.  

6.  Your rights

 6.1  To request details of the information we hold about you, if you have provided us with your personal information, but decide at a later date that you no longer want to receive information from us, or if you wish to update us that your contact details have changed or change your preferences, simply let us know. 

You may contact us at info@soniapetroff.com.  

6.2  Instructions for unsubscribing from emails will also be included in each email communication we send. 

Information for persons in the EU, EEA or EU citizens:  

6.3  Users in the EU or EU citizens are granted a number of additional rights under the General Data Protection Regulation. These include: 

(a) The right to rectification; 

(b) The right to erasure; 

(c) The right to restrict processing; 

(d) The right to data portability; 

(e) The right to object; 

(f) Rights in relation to automated decision making and profiling. 

  6.4  For more information on these rights please read the relevant guidance issued by the ICO: https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/ 

  6.5  If you are unhappy with the way we have processed your personal data, please contact us at info@soniapetroff.com. 

If you remain unhappy with how your complaint is dealt with you should contact the Information Commissioner’s Office (https://ico.org.uk/). Alternatively, you are entitled to make a complaint to the Information Commissioner’s Office without first referring your complaint to us. 

 

7.  Cookies

 7.1  For more information on how cookies are used on our website, please see our cookies policy below. 

8.  Changes to our privacy policy

 8.1  We may make changes to this policy from time to time, so we encourage you to check it frequently. By continuing to use our website you will be deemed to have accepted those changes. 

 

COOKIES POLICY 

1. What are cookies and how we use them

Sonia Petroff uses cookies. A "cookie" is a parcel of text sent by a server to your web browser and then sent back unchanged by the browser each time it accesses that server. Sonia Petroff uses cookies for authenticating, tracking and maintaining specific information about users, such as site preferences. You may choose to configure your browser to accept or reject cookies or notify you when you enter a website that utilizes cookie technology. You may not have access to some or all of the features of Sonia Petroff's website if you configure your browser to reject cookies. 

1.  1. Third party websites and social networks

If you click on a hyperlink from our website to any third-party websites (e.g. a donation processor or if you ‘share’ content from our website with friends or colleagues on social media), you may be sent cookies from these third party websites. They will do so pursuant to their own policies on privacy and cookies. It is recommended to check their privacy policies to fully understand their use of cookies. 

1.  2. Disabling cookies

3.1  By using our website, you consent to our use of cookies as updated from time to time and the cookies we use will be stored on your device (unless rejected or disabled by your browser). 

  3.2  Internet browsers normally accept cookies by default. However, it is possible to set an internet browser to reject cookies. If you do not accept our use of cookies as set out in this policy, please set your internet browser to reject cookies. Disabling of cookies may impair your ability to use our website or reduce the functionality of some features.  

1.  3. Changes to this policy and further information

4.1  We may update our use of cookies, and this policy, from time to time, so please check this policy regularly. 

  4.2  You can find out more about cookies generally and how to disable them at  www.allaboutcookies.org  or by contacting info@soniapetroff.com.